Resident Handbook

Contact Information

Emergency Contacts

  • GrandMarc at The Corner Front Desk  (434) 293-5787
  • Univeristy of Virginia Police Department (434) 924-7166
  • Saferide (434) 242-1122

Property/University Contacts

  • Student Disability Access Center (434) 243-5180
  • Financial Aid (434) 982-6000
  • GrandMarc Leasing Office (434) 293-5787
  • University Parking & Transportation Services (434) 924-7231
  • UVA Career Center  (434) 924-8900
  • UVA Office of the Dean of Students (434) 924-3889
  • UVA Snow/Weather Line  (434) 243-7669
  • UVA Bookstore (434) 924-3721
  • UVA Dining Services (434) 982-5140

Community Building and Common Area Facilities

The Clubhouse Common Area Facilities and Amenities

The clubhouse/community area is the place to go for great amenities. Most of the events and activities hosted by the community take place in and around the clubhouse/community area. All rules governing common area amenities will be enforced by management and are subject to periodic review and revision. Equipment for the game room is located in the community office. Residents should bring their ID to the office in exchange for equipment. The facilities available at the community are for the exclusive use of community residents. A resident must accompany any guests at all times. The maintenance and care of these facilities is every resident's responsibility; therefore, abuses may result in facilities closing. Please report all repair needs or problems to the community office.

Building and Patio Furniture

For your comfort while studying, socializing, or watching TV, the community has provided furniture in the clubhouse/community building and patio area. This furniture is meant to stay in the designated areas so that all residents may enjoy its use. Please do not take the public area furniture into your room; there will be a moving charge for removing furniture from any public area. All missing furniture should be reported immediately to community personnel to assist in recovering the missing furniture.

Business Services

All packages will be delivered directly to the resident's door by the carrier as long as a unit is listed. Residents receiving packages too large for mailboxes can pick them up in a parcel locker located within the mailbox bank or in the GrandMarc Leasing Office. We reserve the right to refuse any package that is too large for our office or is considered suspicious or hazardous in any way.

Computer Lab

A business center is offered for the convenience of residents. It is located within the internet cafe and has computer terminals with Internet access and printer capabilities. You must supply your own paper and be familiar with needed software as technical assistance is not always available. Eating and drinking is not permitted in this area. Please report any problems to the office immediately.

Fitness Center

The fitness center is located in the clubhouse area. No food is allowed in the fitness center. Please limit drinking to water only while in the fitness center. Proper athletic attire is required. Shirts and shoes must be worn at all times. Please report maintenance problems to community personnel immediately. Do not repair equipment yourself. Use equipment in the manner in which it was intended. Use of the fitness center is at your own risk. Anyone beginning an exercise program should consult a physician first.

Hot Tub

The hot tub is designed and intended for relaxation. The hot tub may be easily contaminated by improper use, which may cause skin irritation and/or infection. The area may close occasionally for maintenance purposes and during specific community repair projects. Please bring proper ID with you to the pool. Only residents and their guests are permitted to use the hot tub. Residents must accompany guests at all times. There is a health risk for small children and pregnant women due to high temperatures. Please consult your doctor before use.

Leasing Office

The leasing office is located in the clubhouse/community building. Leasing office staff is available to help residents with renewing resident leases/license agreements, collecting rent payments, answering questions about the lease/license agreement, and addressing issues as needed.

Mail

Each resident is assigned a mailbox. Mailboxes may be shared by multiple residents. Mail is delivered daily except Sundays and holidays. Notification of packages and special deliveries will be placed in the mailboxes. Your address should read as follows: 301 15th Street Northwest, Apt (number), Charlottesville, VA 22903.

Payment

You will not receive a bill or invoice for any installment amount due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the third day of each month at 10AM as agreed upon by referring to your copy of the lease agreement to avoid late fees. Pay online, deliver the payments to the office, or mail the payments.

Each payment is an installment amount agreed upon in your lease agreement and not a particular month’s rent. Our installment amounts are never prorated. If you do not make the payments by the designated due date, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Rent Payment

Payments are due on the first day of the month and late on the third say of the month at 10AM. You may pay the rent at the community office or take advantage of one of our online options if offered at your community.

Forms of Payment

You may pay your rent online by credit card or eCheck. You may also pay your rent by check, money order, or cashier’s check. Cash is not accepted.

ECheck

Any eCheck payments will be deducted from a checking account. There are two options for eCheck: the first option is to make a one-time payment at an amount specified by you; the second option is to set up recurrent monthly payments (ACH Payments) that are automatically processed on the first business day of each month. There will be a fee associated with each transaction.

Credit Card

Accepted credit card payments may be made on a one-time basis or set up recurrent monthly payments. This service may include a convenience fee for each transaction.

Late Payment and Returned Checks

If your rent payment is received after the date specified on the lease agreement (10am on the third day of the month), you will be charged late charges as stated in the lease agreement. A returned check fee of $30, plus all applicable late charges will be assessed on all checks returned by a bank for any reason. Returned checks must be redeemed by money order or cashier’s check within 48 hours of notification. Late charges will be charged from the first late day. After two returned checks, we will no longer accept checks for your rent payment or any other charges owed.

It is your responsibility to ensure that all rent payments and other charges are paid on a timely basis. All monies received from you will first be applied to any outstanding debts such as delinquent rent, late fees, NSFs, utilities, charges for damage repair, etc. Any remaining monies will then be applied to the current month’s rent. If any amounts are deducted to cover a balance, your current month’s rent will not be considered paid in full and late fees will be assessed.

After-Hours Payments

Payments may be made after hours by dropping off your check, money order or cashier’s check in the night drop at the community office. Be sure to include your name and unit number on the check, money order or cashier’s check to ensure timely processing. If late charges are applicable, they will be assessed to your account and/or the payment returned. We have the right to refuse any payment that does not pay your balance in full.

Resident Surveys

Periodically surveys are distributed to the residents in an effort to solicit feedback about your experience. Surveys provide you with an opportunity to assist us in providing the best experience possible.

Study Lounges

Study lounges are available in the community clubhouse. Lounge areas are reserved for studying. The study lounge is open 24 hours a day. We ask that noise in the lounge areas be kept to a minimum.

Swimming Pool

The pool is open daily weather permitting. Please be advised that the pool is not designed for diving. Pool furniture is not to be removed from the designated area. Any pool furniture found in a unit will result in a $25 per item fine. Personal flotation devices or rafts may not be permitted in the pool area. The area may close occasionally for maintenance purposes and during specific community repair projects. Please bring proper ID with you to the pool. Only residents and their guests are permitted to use the pool. Residents must accompany guests at all times.

TV/Theater Room

For your movie and television viewing pleasure, a large projector screen television with theater-style sound is available for use in the community building. This room may be reserved for special events by contacting a community staff member.

Vending Machines

Access to snack and drink machines is for your convenience. Machine malfunctions and any loss should be promptly reported to the office.

Unit Information

General Policies

In order to comply with local fire codes (which are created ultimately for your own protection and safety), certain policies apply toward the condition of your unit. In addition, decorating guidelines have been established in order to prevent damage to the units.

All furnished units are to remain furnished, with beds on the frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your unit provided it is returned to its original position prior to check-out.

The following must also be adhered to:

  • No bunk beds, lofts, or waterbeds are permitted.
  • No construction, wall partitions, paintings, or any similar structures are permitted.
  • No command strips or "removable" adhesive products may be used on the walls or finished surfaces.
  • Dartboards are not permitted due to damage to walls and doors.
  • Any alterations or modifications that pose a threat to safety, health, physical unit damage, comfort of others, etc., are not permitted.
  • NO ITEMS ARE PERMITTED ON THE CEILINGS. This includes: nails, stickers (reflective stars), bottle caps, tape and poster putty. Damage to ceilings will result in a repair charge.
  • No additions to the original surface are permitted on the doors, windows, blinds, or furniture.
  • All decorations must be temporary so as not to permanently deface or damage unit furnishings.
  • Only official community documents may be posted on the interior and exterior of the entrance door.
  • For fire safety reasons, candles, incense, space heaters, hot plates, and other combustibles are not allowed in the units.
  • Please do not put tape of any kind on the carpet or linoleum.
  • No decorations are permitted on the windows, including posters, lights and flags.
  • Curtains may be hung on the windows provided that a white background (or the provided blinds) faces the outside of the building.

Damages

Residents are responsible for the condition of their unit and all furniture. Any repairs needed within units must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages upon vacating the unit.

Dishwasher

In order to reduce maintenance problems with dishwashers, the following guidelines should be used: scrub dishes first, especially if it will be a few days before you run the load. Be sure the product is advertised as an automatic dishwasher detergent, not one for hand-washing dishes. Once a month, pour a cup of distilled vinegar in the dishwasher and run it empty two times.

Food Waste Disposal

Each apartment is equipped with a food waste disposal in the kitchen sink. Please use common sense when operating this appliance. Care and Operating Instructions: do not insert hand into disposal. Turn on cold water full flow (water should remain on during complete disposal operation and for a sufficient time after grinding is completed to ensure all waste is flushed away). Turn the switch to the “On” position to start disposal. Feed the food waste into the disposal while it is running; do not dispose of huge quantities at once! Charges may apply if glass or metal is found in your disposal due to improper use. Do not turn off the motor or water until grinding is complete.

Garbage

All garbage must be properly bagged and placed directly into the trash chute or dumpsters. Storing garbage in units, hallways, or stairwells is not permitted. Any resident found improperly disposing of trash will be fined $25 per bag/box of trash.  

Garbage Chutes

Residents should use the chute only for small bundles of common household trash. Trash must be bagged and tied tightly in bundles that are small enough to fit easily through the opening; and heavy enough to drop all the way down. Do not put anything down the chute that might get stuck in the chute. Loose, light items may get stuck inside the chute unless they are secured inside tightly tied bags of bundled trash. The chute must not be used to dispose of hazardous or flammable materials or anything that is wet.

DO NOT pour any liquids or drop loose food waste down the chute. These will stick in the shaft may cause foul smells and health hazards.

Heating and Cooling Unit

Efficiency of your heater is dependent upon complete air circulation. It is important to keep all vents in every room open. In addition, please ensure that return air vents are left unobstructed. If you wish to request a new furnace filter, please submit a maintenance request. We will request that your heater be set to at least 65 degrees anytime the unit is left unoccupied during the Winter months.

Lights and Fixtures

It is the responsibility of residents to replace all standard light bulbs; however, if the bulb is under a glass cover, please submit a maintenance request and have the bulb on hand. Please submit a maintenance request if any florescent light bulbs need to be replaced in your unit. 

Maintenance

All maintenance concerns in your bedroom, your unit, or elsewhere on the community should be reported to the office or the CA during regular business hours or submitted using our on-line maintenance request form. Please provide us with all the information pertaining to your maintenance request in order for us to most efficiently respond to your issue. For emergency maintenance issues, our maintenance staff is on call. After regular business hours you should contact the community’s answering service or CA On-Call. Please use good judgment when deciding to contact staff after hours. Examples of maintenance emergencies include: flood, broken window in a first-floor unit, front door lock malfunction. In the event of a fire, please contact 911. 

Upon submission of the request, the maintenance staff will undertake corrective measures as quickly as possible. You will be notified when the work has been completed or if more time is needed to correct the situation.

Smoke Detectors

The smoke detectors in your units are very sensitive. When taking a shower, close the bathroom door and turn on your bathroom vent to ensure the steam does not affect the detector. When cooking, be sure to use the fan above the stove. If your detector makes a chirping sound, it means the battery is low. Complete a work order as soon as possible to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner. Never disconnect the smoke detectors. Sometimes you may experience a “false alarm.” The smoke detectors may be set off by dust, an insect or just may need routine cleaning. Opening the front door and windows (to allow fresh air into the unit) may stop the false alarm. Tampering with firing safety equipment is a violation of state and federal laws and will result in fines, eviction, and possible arrest.

Toilets

Do not flush paper towels; they do not degrade. Never flush feminine hygiene products, regardless what the packaging states. If your toilet does overflow or clog up, turn off the water supply immediately. There is a water shut-off valve next to the toilet on the lower left side of the wall. Residents are required to plunge their own toilet prior to calling in maintenance. Residents will be responsible for any toilet damages/overflows that are the result of improperly disposed articles.

Unit Entry

We respect your right to privacy. Without prior written consent, no one is given access to your unit. However, our staff may enter your unit as follows:

  • in case of emergency
  • when you have abandoned or surrendered the unit
  • to make requested repairs
  • to test smoke detectors and complete health and safety inspections
  • to show the community to prospective or actual purchaser
  • routine inspections
  • with your prior permission
  • as otherwise allowed by law

Except in cases of emergency and as required by law, we will provide you with reasonable written notice of our intent to enter and entry will be during normal business hours. You may be present; however, entry is not conditioned upon your presence. In case of emergency, we may enter the unit at any time without prior notice. In such situations, you do not have the right to refuse to open a door and you must allow access.

Utilities

You and your roommates will be responsible for establishing electric service with Dominion Virginia Power. You will be billed and must pay your electric bill directly to Dominion Virginia Power. You and your roommates are jointly liable for the payment of your electricity. You are required to place the electricity in your name by move-in day or you will be in default in accordance with the terms of the lease agreement. The utilities must remain on, and in your name, until the end of the lease agreement. You will be responsible for penalties, processing fees and damages resulting from utilities being turned off prior to the end of the lease agreement.

Whenever you save energy, you not only save money, you also reduce the demand for such fossil fuels as coal, oil, and natural gas. Less burning of fossil fuels also means lower emissions of carbon dioxide (CO2), the primary contributor to global warming, and other pollutants. You do not have to do without to achieve these savings.

The average American produces about 40,000 pounds of CO2 emissions per year. Together, we use nearly a million dollars worth of energy every minute, night and day, every day of the year. By exercising even a few of the following steps, you can cut your annual emissions by thousands of pounds and your energy bills by a significant amount. These steps include:

  • Whenever possible use outside fresh air to control hot temperature conditions instead of air conditioning.
  • Use fluorescent lighting whenever possible. The same amount of light may be obtained with only 1/3 the wattage. Change to lower wattage where possible.
  • Keep all lamps and lighting fixtures clean. Dirt absorbs the light.
  • Check the accuracy of HVAC system thermostats.
  • Report water leaks in bathrooms and units the same day when possible.
  • Turn your refrigerator down. Refrigerators account for about 20% of household electricity use. Use a thermometer to set your refrigerator temperature as close to 37 degrees and your freezer as close to 3 degrees as possible.
  • Set your clothes washer to the warm or cold water setting, not hot. Switching from hot to warm for two loads per week may save nearly 500 pounds of CO2 per year if you have an electric water heater or 150 pounds for a gas heater.
  • Make sure your dishwasher is full when you run it and use the energy saving setting, if available, to allow the dishes to air dry.

Utility Closets

The utility closets housing water heaters and HVAC equipment are not to be used for storage.

Vacant Bedrooms

Current residents must make every effort to welcome a new roommate as long as there are empty bedrooms or bed spaces in the unit. It is a violation of your lease agreement to tell a potential roommate that you do not want a roommate or that there are no vacant beds. It is also a violation of your lease agreement to double occupy a bed space that is not previously designated for such occupancy. You may have the opportunity to lease open bed spaces. Please contact the office for more details.

Washers/Dryers

Laundry facilities are provided in each unit for your use. All appliances should only be used in the manner for which they were intended. No dying of fabric or other materials is ever permitted. In the event you should need instruction on how to use the machines, please contact a property CA.

Window Screens

It is important that the window screens and blinds remain in good functional condition. They are not to be removed, tampered with, and/or detached in any manner. Any damages found to your window screen, not listed on your move-in conditions form will result in a damage charge.